Marketing & Customer Service Representative - Nonprofit Campaigns

We are seeking a motivated and professional Marketing & Customer Service Representative to support our nationwide campaigns for renowned nonprofit charities. If you’re passionate about helping others, thrive in a customer-facing role, and enjoy contributing to impactful causes, we’d love to hear from you!

Key Responsibilities

• Respond to client inquiries and deliver exceptional customer service.
• Update donor profiles using client dashboards to ensure accurate records.
• Stay informed about campaign details and developments to provide knowledgeable support.
• Attend required campaign and office meetings to align with organizational goals and strategies.
• Participate in marketing and strategy workshops to enhance techniques and skills.
• Engage with customers face-to-face at client events while maintaining a positive and professional demeanor.
• Continuously learn about industry trends and improve skills through ongoing training.
• Manage customer inquiries by identifying needs, addressing concerns, and ensuring satisfaction.

Ideal Candidate

• Professional demeanor with a genuine passion for helping others.
• Confident, outgoing, and energetic with a team-oriented mindset.
• Strong listening skills, capable of asking probing questions to understand concerns and overcome objections.
• Excellent verbal and written communication skills.
• Ability to multitask in high-energy environments while effectively managing competing priorities.

What We Offer

• Competitive salary plus performance bonuses.
• Flexible schedules 
• Travel opportunities for events and training, as desired.
• Merit-based growth potential into management and leadership roles.
• Access to comprehensive training and skill development programs.

Requirements

• Prior customer service experience is a plus but not required.
• Ability to work independently and collaboratively as part of a team.
• Professional and positive attitude, comfortable in face-to-face interactions.